Terms of service

PETIX – Terms & Conditions

Welcome to PETIX — your destination for fun, safe, and engaging pet toys.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a PETIX customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the PETIX website.
By placing an order, you confirm your acceptance of these Terms.
In the event of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Company Name: LYOR FASHION LIMITED

  • Registered Address:
    UNIT 903A, 9/F., CAMERON COMM
    CENTRE, 458-468 HENNESSY
    ROAD, CAUSEWAY BAY
    HONG KONG

  • Registration Number: 79239272

4. Our Offer

At PETIX, we are committed to:

  • Offering a curated selection of pet toys designed for entertainment, enrichment, and play.

  • Providing accurate product descriptions, clear usage recommendations, and high-quality images.

  • Displaying transparent pricing, including taxes and shipping costs at checkout.

  • Keeping product availability and stock information up to date.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent upon successful checkout.

  • Payments are securely processed via trusted third-party payment providers.

  • PETIX reserves the right to cancel orders in cases of suspected fraud, pricing errors, or inventory limitations.

6. Right of Withdrawal

You may return eligible items within 14 days of receiving your order.
Returned items must be unused, undamaged, and in their original packaging.

7. Returns & Refunds

  • Return shipping costs are borne by the customer unless the item is defective, damaged, or incorrect.

  • Items must be returned in a clean, unused, and resalable condition.

  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in EUR.

  • PETIX reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable customs duties or taxes.

9. Product Safety, Quality & Disclaimer

  • All pet toys undergo a quality inspection prior to dispatch.

  • Product images are representative but may slightly vary in color or design.

  • PETIX pet toys are designed for supervised use only.

  • Customers are responsible for selecting products appropriate for their pet’s size, strength, and behavior.

  • Report any defects or issues within 14 days of delivery.

  • Warranty does not cover damage caused by misuse, excessive chewing, improper use, or normal wear and tear.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 7-10 days, depending on destination and logistics.

  • In case of delays or stock issues, customers will be informed.

  • If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues should be reported within 7 days of receiving the order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved via replacement, refund, or store credit.

13. Dispute Resolution

  • PETIX aims to resolve disputes fairly and transparently.

  • If necessary, unresolved disputes may be referred to an independent mediator.

14. Force Majeure

PETIX is not liable for delays or disruptions caused by events beyond our control, including natural disasters, courier disruptions, or supply chain issues.

15. Governing Law

These Terms & Conditions are governed by U.S. law, unless local consumer protection laws provide greater protection.

16. Changes to Terms

PETIX reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and becomes effective immediately upon publication.